Jobs via Dice ยท 21 hours ago
Help Desk Support
Los Angeles, CA
Full-time
Onsite
Entry Level
1+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Help Desk Support for Satwic Inc. This role involves providing first-level technical support and troubleshooting for end users, ensuring timely resolution of service requests and maintaining system accessibility.
Computer Software
Responsibilities
Respond to user inquiries via phone, email, or ticketing system, providing timely and courteous assistance
Troubleshoot and resolve common issues related to hardware, software, and network connectivity
Escalate unresolved or complex problems to higher-level IT staff, ensuring proper follow-up and resolution
Maintain accurate records of service requests, actions taken, and outcomes in the help desk system
Assist with account management tasks such as password resets and access permissions in accordance with security protocols
Provide guidance to users on basic system operations and best practices to prevent recurring issues
Support deployment of software updates and patches under supervision of IT personnel
Qualification
Required
Foundational IT knowledge
Strong customer service skills
Ability to diagnose and resolve basic hardware, software, and connectivity problems
Timely and courteous assistance to user inquiries via phone, email, or ticketing system
Maintain accurate records of service requests, actions taken, and outcomes in the help desk system
Assist with account management tasks such as password resets and access permissions
Provide guidance to users on basic system operations and best practices
Support deployment of software updates and patches under supervision of IT personnel
Preferred
Familiarity with ticketing systems
Basic cybersecurity principles
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase