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Motorola Solutions · 1 day ago

Field Support Engineer

United States

Full-time

Remote

Entry Level

$70K/yr - $90K/yr

1+ years exp

Motorola Solutions is a global leader in mission-critical communications and analytics, dedicated to enhancing public safety. They are seeking a Field Support Engineer responsible for integrating systems into complex customer environments and resolving technical issues through direct customer interaction.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Prepares and configures solutions for integration into complex customer systems

Completes installation, testing and acceptance of Scout in complex customer systems

Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium

Determine most cost-effective repair/resolution to minimize customer downtime

Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure

Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions

Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution

Provide after-schedule support on an as needed basis

Work collaboratively with the Sales team to support pre-sales system designs and technical presentations

Provide on-site end user training

Coordinates design of subsystems and integration of total system

Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues

Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable

Uses computer assisted engineering and design software and equipment to perform engineering and design tasks

Qualification

Windows OSIP Network troubleshootingSQL DatabaseIP Radio TechnologiesIP TelephonyVirtualizationCustomer SupportTechnical CommunicationProblem SolvingTeam Collaboration