OuterSignal · 2 weeks ago
Founding Team Customer Success Strategist
United States
Full-time
Remote
Mid Level
3+ years expOuterSignal is building the customer intelligence layer for commerce, helping brands understand their customers better. They are seeking a dedicated customer success strategist to manage onboarding, develop custom playbooks, and ensure customer satisfaction while supporting growth targets.
AnalyticsArtificial Intelligence (AI)Customer ServiceData IntegrationE-Commerce PlatformsMarketing AutomationSaaS
Responsibilities
Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training
Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data
Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling
Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations
Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes
Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team
Qualification
Required
3-6 years in agency account management, customer success, or implementation roles
Experience in eCommerce, DTC brands, or marketing technology strongly preferred
Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
Has worked in fast-paced, high-growth environments - startup or agency
Proven track record of managing multiple client accounts simultaneously
Consultative mindset, strong communicator and data-curious
Benefits
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Rapid company growth creates exceptional learning and advancement opportunities
Flexibility: Remote-first culture with autonomy over your work
Team: Work alongside the founding team
Mission: Revolutionizing the way brands understand and market to their customers
Company
OuterSignal
OuterSignal provides AI-driven customer data enrichment and persona insights for ecommerce and digital brands.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase