Teledyne Hastings Instruments · 2 weeks ago
Customer Support Coordinator
Hampton, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expTeledyne Hastings Instruments is seeking a Customer Support Coordinator responsible for providing effective customer service for all internal and external customers. The role involves responding to customer inquiries, processing RMAs, and ensuring timely communication regarding repairs and services.
Industrial ManufacturingManufacturingMarketingSales
No H1B
U.S. Citizen Only
Responsibilities
Responds to customer inquiries regarding RMA requests and repair status via phone and email
Processes customer RMAs, repair quotes and purchase orders/changes according to established department policies and procedures
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer
Assists in repair scheduling, shipping, receiving and invoicing RMAs to ensure delivery by specified dates
Process and validate warranty claims
Meets and exceeds customer’s service expectations
Qualification
Required
Basic computer skills (i.e. Microsoft Suite) are required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving a few concrete variables in standardized situations
To perform this job successfully, an individual should have a general knowledge of Microsoft Office
Candidate must possess U.S. citizenship or be a 'U.S. Person'
Preferred
High School diploma or general education degree (GED) is preferred
Typically requires a minimum of 0-2 years of experience in a similar position
Basic Knowledge of ISO and/or AS9100
Working knowledge of Lean Manufacturing/6 Sigma/Kaizen
Knowledge of specific software (design, analysis, ERP…)
Company
Teledyne Hastings Instruments
Teledyne Hastings Instruments is an electrical & electronic manufacturing firm.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-13
2025-06-05
Google Patent
2025-04-25
Company data provided by crunchbase