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vCluster · 2 days ago

Head of Customer Engineering

United States

Full-time

Remote

Director/Executive

$200K/yr - $300K/yr

VCluster Labs is a venture-backed tech startup focused on enabling platform engineers with their open-source technology for virtualizing Kubernetes. As the Head of Customer Engineering, you will lead a global team responsible for driving technical wins and customer success throughout the customer lifecycle, from pre-sales to post-sales engagement.

Computer Software

Responsibilities

Build, lead, and scale a high-performing global team of Solutions Engineers and Technical Account Managers responsible for driving technical wins and long-term adoption

Oversee and optimize the Proof of Value (POV) process, ensuring clear success criteria and well-defined timelines for prospective customers to understand the architectural benefits of vCluster and to successfully validate their use cases

Own the post-sales technical relationship, guiding customers through implementation and ensuring retention by driving value realization while identifying expansion opportunities within the account

Act as the technical voice of the customer, providing critical feedback to Product and Engineering teams to influence the roadmap based on customer needs that have a clear impact on new business and expansion opportunities as well as on overall retention and customer success

Serve as the primary technical escalation point for key accounts and engage directly with platform architects and tech leaders at Global Fortune 500 companies and fast-growing startups alike

Qualification

Kubernetes expertiseSolution EngineeringTechnical Account ManagementLeadership experienceCloud-native infrastructureCommunication skillsOpen-source commercializationOn-premise infrastructurePlatform EngineeringRemote team experience

Required

Deep Kubernetes Expertise: You possess strong technical depth in Kubernetes, container orchestration, and cloud-native infrastructure, with the ability to understand and discuss complex deployment scenarios and customer issues

Lifecycle Management: Proven experience managing both pre-sales (Solution Engineering) and post-sales (TAM/Customer Success) functions, with a track record of successful POV conversion, customer retention and account expansion

Leadership Experience: You have led technical customer-facing teams in a high-growth startup or SaaS environment, fostering a culture of technical excellence and customer advocacy

Strategic & Tactical Ability: You are capable of defining high-level strategy for customer engineering while remaining hands-on enough to dive into feature configurations and architecture diagrams when needed

Communication Skills: You can effectively articulate complex technical concepts to a variety of audiences, from platform engineers to C-level executives

Preferred

Experience working with open-source commercialization or developer tooling products

Experience with on-premise or self-hosted infrastructure software (vSphere, Terraform Enterprise)

Background in Platform Engineering or experience building internal developer platforms (IDPs)

Previous experience working with widespread distributed teams in a remote-first environment

Benefits

Competitive Salary: We offer a competitive compensation package, including equity.

Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.

Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.