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Kelly · 1 day ago

Customer Care Agent

Rochester, NY

Contract

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Kelly is a leading staffing company seeking a Customer Care Agent to work at a top pharmaceutical client in Rochester, New York. The role involves handling customer inquiries primarily through phone and email, logging product quality complaints, and answering product questions.

OutsourcingProfessional Services

No H1B

Responsibilities

Heavy on Phones, some email

Logging product quality complaints & adverse events

Answering product questions

Qualification

Customer serviceLearning aptitudeDetail-orientedOrganizational skillsCommunication skills

Required

Have a High School Diploma (required)

Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently

Are available to work from 8:30 AM to 5:00 PM, with flexibility to adjust hours as needed

High aptitude for learning & retaining information

Excellent communication skills

Preferred

some college experience is preferred

Benefits

Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability

Access to a retirement savings plan

Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)

Transit spending account

Paid sick leave under the applicable state or local plan