TEKsystems · 1 day ago
Call Center Representative
Plymouth, MI
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a high-performing Customer Service Representative to join their fast-paced healthcare call center environment. In this role, you will handle inbound patient and provider calls, support prior authorization inquiries, and deliver exceptional customer service while navigating multiple computer systems.
Information Technology
Responsibilities
Handle a high volume of inbound calls (50–100 per day) from members, providers, and pharmacies
Answer questions related to prior authorizations, medication coverage, and general inquiries, including confidential health information
Perform follow-up outbound calls as needed to resolve issues
Navigate multiple internal systems and programs to research information and accurately update customer records
Ensure all information is entered with precision and attention to detail
Maintain strong performance in quality and accuracy metrics
Work collaboratively within a structured, metrics-driven call center environment
Qualification
Required
1+ year of high-volume call center experience (within the last 2–3 years)
Strong job stability (no jumpy resumes)
Excellent customer service and communication skills
Ability to handle confidential information
Accurate data entry and computer proficiency
Typing speed 30 WPM minimum
Ability to multitask across multiple systems
Preferred
Healthcare or medical call center experience
Pharmacy technician certification
Bilingual candidates (any language)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase