MeeDerby · 1 day ago
Vice President of Client Engagement, PEO
Tampa, FL
Full-time
Hybrid
Director/Executive
8+ years expMeeDerby is a nationally recognized HR outsourcing and workforce solutions organization, providing human capital, payroll, benefits, and compliance services to small and mid-sized businesses across the United States. The Vice President of Client Engagement & Success will serve as a strategic executive responsible for leading national client service and retention operations, overseeing multiple Director-level leaders and driving client satisfaction and retention initiatives.
ConsultingHuman ResourcesRecruitingService IndustryStaffing Agency
Hiring Manager
Alexandria Hills
Responsibilities
Lead, mentor, and develop a team of five Directors overseeing account management and HR partnership teams
Establish clear expectations, consistent processes, and a culture of accountability and service excellence
Drive transformation from reactive client service to a proactive, relationship-driven engagement model
Partner cross-functionally with Finance, Sales, Operations, and Product leaders to ensure cohesive client delivery
Serve as a trusted advisor to the COO and executive team, providing insights on client trends, retention strategies, and performance improvements
Design and execute strategies to improve client satisfaction, NPS, and revenue retention
Implement consistent use of the client engagement playbook and performance dashboards
Leverage Salesforce CRM for client data management, accountability tracking, and proactive outreach
Partner with leaders to identify client needs, early warning indicators, and service gaps
Represent the organization in executive-level client meetings and events to reinforce partnership value
Collaborate with key department heads to streamline service delivery and improve operational performance
Utilize data-driven insights to identify opportunities for efficiency and process optimization
Partner with Finance and senior leadership to monitor revenue retention and client health metrics
Act as the “voice of the client” to influence internal strategy and service enhancements
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field required
8+ years of experience in client success, HR operations, or account management within PEO, HRO, or HCM environments
5+ years as a Senior Director or VP-level leadership role managing multi-disciplinary, geographically dispersed teams
Demonstrated success leading director-level leaders and driving high-performance culture
Strong understanding of HR, payroll, benefits, and compliance operations
Salesforce CRM experience required, including dashboards, campaign tracking, and accountability metrics
Exceptional executive presence, communication, and cross-functional collaboration skills
Preferred
Master's degree
SHRM-CP, SHRM-SCP, PHR, or SPHR certification
Company
MeeDerby
MeeDerby is the leading executive search firm specializing in Staffing and Workforce Solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Robin Mee
President and Founder
Recent News
2022-01-25
Company data provided by crunchbase