Jobs via Dice ยท 1 day ago
Application Programmer III
Charlotte, NC
Contract
Hybrid
Senior Level
$50/hr - $56/hr
5+ years expApex Systems is a world-class technology solutions provider seeking a dynamic Process Manager to support the rollout and adoption of standardized processes across infrastructure and production support teams. The role requires collaboration with strategic leaders and cross-functional teams to drive process adoption, while engaging with stakeholders to ensure effective implementation and improvement opportunities.
Computer Software
Responsibilities
Understand team-specific challenges and help remove barriers to goal achievement
Roll out standardized processes and ensure consistent implementation across groups
Engage with stakeholders who contribute only part-time to process efforts, balancing empathy with accountability
Act as a connector between production support teams and executive leadership, ensuring visibility and alignment
Collaborate with APS teams and triage groups to ensure process relevance and effectiveness
Track and analyze tool usage and process effectiveness using data analytics
Work closely with tool owners to support the implementation of systems like change management tools, service request platforms, and SOW tracking
Spend time engaging directly with teams-asking questions, understanding workflows, and identifying improvement opportunities
Help outline and prioritize deliverables over a 3-4 week sprint period
Strong background in process management and organizational change
Excellent interpersonal skills with the ability to influence without direct authority
Proficiency in data analytics and process tracking
Familiarity with tools such as Change platforms, Service Request platforms, and SOW tracking systems
Experience with Agile collaboration tools like Jira and Confluence
Ability to balance empathy with accountability in team interactions
Comfortable working in a highly interactive, non-desk-based role
Experience interacting with Application Production Support (APS) or triage teams
Qualification
Required
5 - 7 years of experience
Strong background in process management and organizational change
Excellent interpersonal skills with the ability to influence without direct authority
Proficiency in data analytics and process tracking
Familiarity with tools such as Change platforms, Service Request platforms, and SOW tracking systems
Experience with Agile collaboration tools like Jira and Confluence
Ability to balance empathy with accountability in team interactions
Comfortable working in a highly interactive, non-desk-based role
Experience interacting with Application Production Support (APS) or triage teams
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
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Funding
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