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RWJBarnabas Health · 19 hours ago

Director of Patient Financial Services

Oceanport, NJ

Full-time

Onsite

Director/Executive

$100K/yr - $142K/yr

10+ years exp

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine. The Director of Patient Financial Services is responsible for leading initiatives aimed at promoting patient advocacy and financial assistance for uninsured and underinsured populations while overseeing the financial services team to ensure patients receive necessary support and resources to navigate financial barriers to healthcare.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Provide leadership and direction for the Patient Financial Services and Revenue Cycle departments, ensuring alignment with the organization's mission, vision, and values

Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests

Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs

Uses sound employee relations practices and maintains high levels of visibility and accessibility

Lead change initiatives, interpreting the impact of organizational changes for staff and developing strategies for successful implementation

Develop and implement comprehensive financial assistance workflows and procedures for uninsured/underinsured and vulnerable populations

Collaborate with corporate revenue cycle team to improve patient communication around billing and financial assistance programs, ensuring a high level of patient satisfaction

Utilize data analytics to track key performance indicators such as self-pay outcomes, cycle time to approvals for financial assistance programs and conversion rates denial rates

Provide monthly and quarterly reporting on revenue cycle performance to senior leadership, offering insights and recommendations for improvement

Serve as the primary point of contact for revenue cycle inquiries within the hospital, ensuring strong working relationships and timely resolutions to financial assistance eligibility inquiries

Coordinate discussions with clinical department leaders to assist with discharge planning for uninsured patient

Coordinate with IT to improve system functionality and technology effectiveness for revenue cycle processes

Lead the implementation of new procedures and provide ongoing education to maintain compliance and improve the efficiency of the hospital's revenue cycle

Utilize principles of Continuous Quality Improvement in all work situations, seeking feedback and recommendations to enhance quality and productivity

Lead efforts to improve patient satisfaction and operational processes within the department

Ensure compliance with all regulatory requirements, including state and federal rules and regulations

Implement innovative systems and processes that improve staff and patient quality/satisfaction

Oversee daily operations, budgeting, financial management, and human resource management within the department

Able to project and appropriately staff the unit/department to effectively function

Utilizes resources, both labor and non-labor to maximize efficiency and quality

Adheres to budgetary guidelines and targets-proactively manages budget variances and causes

Determines priorities and organizes work and time to meet them

Follows sound employee retention techniques; effective selection and hiring

Interviewing, recognition, fair and timely discipline, and ongoing performance feedback

Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively

Demonstrates cultural competency and ability to maintain a diverse workforce

Completes tasks and assignments in a timely, accurate and efficient manner

Remains positive and focused despite obstacles and setbacks

Demonstrates a sense of urgency in completing assignments

Organizes multiple assignments and/or projects simultaneously to accomplish goals

Communicates issues and policies to all staff members as it relates to department and ancillary areas

Training and developing new hires

Informs staff of System updates and is responsible for providing any/all pertinent information related to state and federal programs

Maintains open communications with management

Takes initiative is self-starting and self-directed to achieve goals

Achieves expected results and outcomes without compromising RWJBH core values, processes, or procedures

Manages multiple departments/staff and assures all issues are addressed and patients are screened for assistance and or provide an estimate appropriately without delay

Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence

Provides clear communication and expectations for staff around KPI's and goals

Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies

Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services

Qualification

Healthcare Financial ManagementBilling Regulations KnowledgeLeadership ExperienceData AnalyticsMedical TerminologyCultural CompetencyCommunication SkillsProblem SolvingTeam Management