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Abbott · 19 hours ago

Implementation Consultant I

Richmond, VA

Full-time

Onsite

Entry Level

$20.50/hr - $41/hr

2+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking an Implementation Consultant to assist in the successful implementation experience for Abbott customers, ensuring their use of products with the highest quality and loyalty.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

H1B Sponsor Likely

Responsibilities

Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application/product configuration throughout the product lifecycle

Conduct presentations, product demonstrations and educational sessions

Become a subject matter expert on product, implementation methodology, processes and business operations

Engage team members and leadership in troubleshooting customer issues

Collaborate with multiple teams across business to resolve errors

Manage and execute the project from beginning to end and act as the liaison between customers and internal teams

Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality

Consult with leadership to provide complete and concise internal reporting for all engagements

Identify ways to improve specific customer experience with product; leverage tools and resources to address specific customer nuances

Collaborate with internal teams to resolve specific customer issues based on guidance from leadership, Daily interactions with assigned customers

Perform audits of client data with laboratories to ensure alignment across multiple platforms

Qualification

Implementation methodologyProject managementMicrosoft SuiteSalesforceCustomer-facing experience

Required

Bachelor's degree or equivalent experience in customer-facing roles with demonstrated competence

2-3 years of working experience

Preferred

Microsoft Suite experience

Salesforce experience

Benefits

Free medical coverage in our Health Investment Plan (HIP) PPO medical plan

Excellent retirement savings plan with a high employer contribution

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Company

Abbott

Glassdoor3.8

Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.

Founded in 1888

Illinois City, Illinois, USA

10001+ employees

https://www.abbott.com

H1B Sponsorship

Abbott has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)