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Golden 1 Credit Union · 1 day ago

Fraud Prevention and Risk Investigations - Supervisor - Fraud Operations

Sacramento, CA

Full-time

Onsite

Senior Level

$94K/yr - $96K/yr

5+ years exp

Golden 1 Credit Union is dedicated to protecting its members from fraudulent and AML-related risks. The Supervisor of Fraud Operations leads a team to ensure effective oversight of operations, drive initiatives to identify and mitigate fraud, and develop high-performing staff while ensuring compliance with regulatory standards.

BankingFinanceFinancial Services

Responsibilities

Supervise and provide daily oversight of Fraud Operations staff to ensure timely, accurate handling of fraud/AML cases and member-impacting issues

Coach, develop, and mentor team members to build a high performing, engaged workforce that consistently meets quality, productivity, and service targets

Use quality monitoring and data management to track department and individual performance, conduct staff check-ins and performance evaluations

Handle escalations, exception items, and resolve complex issues; ensure clear documentation and timely communication to stakeholders

Participate in projects, training, and educational sessions related to department functions or as directed by management

Maintain ongoing working Subject Matter Expertise (SME) in Fraud, AML/BSA, OFAC regulations, and economic sanctions; stay current on relevant fraud trends and guidance

Coordinate daily FRAML activities, including case management, exam readiness support, implementation/assistance with risk assessments, and targeted training rollouts

Act as the FinCEN 314(b) contact for the credit union, ensuring secure, compliant information sharing with other institutions

Maintain a thorough understanding of state and federal laws and regulations pertinent to the role, including OFAC Sanctions, Executive Orders, FACTA, Regulation CC, Regulation E, UCC, Check 21, Bank Secrecy Act (BSA), Anti-Money Laundering laws, Visa and other card-related regulations

Actively identify and recommend continuous process improvements to increase efficiency, reduce cost, minimize risk, and maintain strong member experience; implement approved changes under direction of the Fraud senior leadership

Own frontline processes and controls within scope, including requirements, systems utilization, execution outcomes, member experience, metrics, reporting, and communication

Develop a thorough understanding of fraud-related data; create accurate reports and dashboards to support comprehensive analysis; deliver high-quality management reporting

Identify market and typology trends; propose and help implement deterrence strategies to mitigate fraud loss

Draft, update, and maintain procedures and job aids to ensure compliance and strengthen fraud management; provide input to policy enhancements for approval by the Senior Manager

Develop and maintain understanding of regulatory requirements and risks inherent to job responsibilities; execute control activities that mitigate those risks consistent with the Credit Union’s risk appetite; ensure operational integrity and compliance

Foster a positive, engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, and embracing Golden 1’s mission, vision, and core values

Build and maintain strong, collaborative relationships with internal departments, other financial institutions, law enforcement, and vendors to enhance investigative outcomes and operational effectiveness

Contribute to short- and long-term planning by providing frontline insights, data, and recommendations to management; support execution of management-approved strategies

Qualification

Fraud operations experienceAML/BSA complianceSupervisory experienceFraud detection toolsCase management systemsRegulatory knowledgeResearch skillsTeam coachingProcess improvementLeadershipOral communicationWritten communicationTime managementCollaboration

Required

Associate degree with equivalent work experience in fraud operations or financial services

5+ years of experience in fraud operations, AML/BSA compliance, or financial investigations within a credit union, bank, or financial institution

2+ years in a supervisory role or team lead experience, including coaching and performance management

Hands-on experience with fraud detection tools, case management systems, and dispute resolution processes

Strong leadership

Strong supervisory skills

Good oral and written communication skills

Knowledge of Federal Reserve Bank payment system, bank operations, accounting/reconciling, research and organization skills, time management and electronic banking equipment

Knowledge of State and Federal regulatory requirements as related to area of responsibility

Knowledge of regulatory requirements such as Bank Secrecy Act, OFAC, Reg CC, Reg E, UCC, and card network rules