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Amentum · 1 day ago

IT Support Technician

Minneapolis, MN

Full-time

Onsite

Entry Level

$32/hr - $35/hr

1+ years exp

Amentum is seeking an IT Support Technician to support their DHS customer at regional facilities. The role involves providing Tier 2 IT help desk support, assisting with hardware and software troubleshooting, and ensuring effective communication with customers.

Mechanical EngineeringSecurityTechnical Support

No H1B

U.S. Citizen Only

Responsibilities

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units

Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots

Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure

Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Qualification

IT help desk supportWindows operating systemsServiceNow ticketing systemMicrosoft Office365End-point management toolsITIL processCustomer service skillsPhysical task capabilityTechnical writingPresentation skillsDocumentation skillsTeam collaboration

Required

Associates Degree, and at least 1 year of IT help desk support experience

Or High school diploma/GED, and at least 3 years of IT help desk support experience

Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support

Experience using the ServiceNow ticketing system (or similar ticketing system)

Experience with the Microsoft Windows 11 operating system

Experience with Microsoft Office365, including Microsoft Teams

Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)

Familiarity with the ITIL process

Good technical writing, presentation, and documentation skills

Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs

Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check

Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)

Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails

Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location

Preferred

Prior experience of IT support in an Enterprise environment

Experience with Windows Server 2019 and Hyper-V

Experience with InfoBlox and NetBackup

Experience performing hardware repair of HP computers/printers and Dell servers

Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks

Experience evaluating system performance results and recommending improvements or optimizations

Experience planning and leading technology assignments and projects

ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications