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CareFirst BlueCross BlueShield · 1 day ago

Lead Systems Engineer (Hybrid)

Reston, VA

Full-time

Hybrid

Lead/Staff

$113K/yr - $225K/yr

8+ years exp

CareFirst BlueCross BlueShield is seeking a Lead Systems Engineer to define, design and develop system requirements while leading infrastructure solutions and daily operations. The role involves overseeing system integration, administration, and support for Microsoft products, ensuring high-quality operational support and customer service.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration

Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis

Evaluates new systems by performing in-depth tests, including end-user reviews

Researches software and related products to support recommendations and purchasing

Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems

Develop system automation and system integration of business processes

Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Acts as a mentor for junior and senior team members

Leads a team utilizing a matrix management system

Qualification

Microsoft ExchangeActive DirectoryOffice 365PowerShellTCP/IP networkingITIL Foundations v3Customer serviceTechnical communicationProject managementCollaboration

Required

Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

8 years proven success overseeing the design, development, and implementation of software systems and applications

Knowledge of programming languages and web based technologies

Proficient in Microsoft Office applications

Ability to collaborate to solve technical problems across teams

Excellent communication skills both written and verbal

Ability to collaborate to gather technical requirements, interpret business and technical needs

A detail-oriented candidate with strong communication, soft skill to manage customers, provide on-call support during afterhours and weekends, build necessary documentation along with strong background in security best practices especially around credential and privileged access

Takes the leadership role for projects, build a project plan along with the communication plan and drive the quality deliverables

This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbans Oxley and code of conduct policies

Must be eligible to work in the U.S. without Sponsorship

Preferred

Extensive experience as primary engineer for Microsoft Exchange and Active Directory on-premises, with expert knowledge of Internet email delivery technologies and anti-spam techniques, and hands-on experience with the data center and the Cloud Infrastructure

Responsible for delivering high-quality operational support and customer service while adhering to service level agreements and ITSM processes (change, incident, problem, configuration management). This role involves interacting with internal and external clients professionally, coordinating with IT infrastructure, operations, and security teams, and implementing policies and technologies to maintain a stable environment. Candidates must demonstrate confidence in communication, resolve issues independently, support after-hours activities, and ensure timely dissemination of information across teams

Experience managing Office 365 services of Exchange Online and hybrid configuration, ADFS and hybrid cloud identity, PowerShell and other automation tools, developing and implementing Identity and Access Management practices, and strong knowledge of TCP/IP networking, routing, and security

ITIL Foundations v3 within 180 Days Preferred