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Providence · 16 hours ago

Principal Service Engineer IS -AI and ML Architect

Irvine, CA

Full-time

Hybrid

Lead/Staff

$71.23/hr - $121.29/hr

8+ years exp

Providence is a healthcare organization focused on patient-centered care, and they are seeking a visionary Principal Service Engineer to lead AI architecture initiatives. This role involves designing and implementing AI-driven solutions to optimize workflows and enhance caregiver experiences while ensuring compliance and resilience in service delivery.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Lead AI architecture initiatives that transform IT service delivery at scale

Design and implement AI-driven guardrails, governance and solutions to optimize workflows, enhance resilience, and deliver exceptional caregiver experiences

Translate complex caregiver, business, and technical requirements into resilient, compliant service architectures that meet KPIs for availability, quality, cost, and caregiver satisfaction

Design the future of reliable, scalable, caregiver and patient focused AI services

Qualification

AI architectureAutomationResilience modelingService architectureRoot cause analysisCloud technologiesArtificial IntelligenceMachine LearningData analysisSoft skills

Required

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience

8 or more years of related experience

Strong experience in automation, specifically related to deployment, recovery, or other manual processes

Strong experience with n-tier solutions

Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred

Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience

Experience in a Healthcare environment

8 or more years of experience in enterprise and cloud technologies

3 or more years of experience working with Artificial Intelligence and Machine Learning

Translating business, caregiver, and technical requirements into resilient, compliant service architectures that meet KPIs

Owning service disruptions, applying advanced diagnostics, and restoring service quickly while innovating from past experiences

Designing and managing alerting, telemetry, and recovery systems to ensure 24x7 uptime and operational resilience

Creating cost models, analyzing operational data, and driving efficiencies to maximize financial resources

Acting as a thought leader, mentoring team members, and driving adoption of new technologies and best practices across IS

Benefits

Retirement 401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Time off benefits (paid parental leave, vacations, holidays, health issues)

Voluntary benefits

Well-being resources

Company

Providence

Glassdoor3.6

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.

Founded in 2016

10001+ employees

http://www.providence.org

H1B Sponsorship

Providence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)