Sundays for Dogs · 1 day ago
Concierge Specialist
Cleveland, OH
Full-time
Hybrid
New Grad, Entry LevelSundays for Dogs is a founder-led, direct-to-consumer brand reimagining pet food. The Concierge Specialist plays a critical role in shaping a customer’s first impression by owning proactive, outbound communication with new subscribers, ensuring a smooth onboarding experience and building early trust.
E-CommercePetRetail
Responsibilities
Own the new-subscriber experience from first delivery through the third delivery
Proactively engage new customers through outbound communication during onboarding, first feeding transitions, and early deliveries
Provide personalized guidance on feeding plans, transitions, sensitivities, and wellness considerations based on each dog’s profile
Anticipate common early-stage concerns such as appetite changes, stool quality, delivery timing, and subscription adjustments, and address them before they become friction points
Monitor upcoming deliveries and follow up at key milestones to ensure clarity, comfort, and confidence
Coordinate closely with Fulfillment, Nutrition, and Veterinary partners to resolve complex or nuanced customer needs
Document customer insights, preferences, and pet history thoroughly to ensure a seamless transition into ongoing Care support
Represent the Sundays brand with warmth, expertise, and reliability in every interaction
Qualification
Required
Experience in concierge support, hospitality, premium customer care, or high-touch service environments
Experience supporting new or onboarding customers, ideally in a subscription-based, wellness, or direct-to-consumer business
Strong written and verbal communication skills, with the ability to explain complex information clearly and reassuringly
Comfort with proactive, outbound customer communication
The ability to manage multiple customer journeys simultaneously while maintaining a personal, thoughtful approach
Preferred
Experience in pet care, veterinary environments, animal nutrition, or pet retail (a plus, but not required)
Benefits
Unlimited PTO – we trust you to take the time you need
Equity program – a chance to own part of the company
401k plan with employer match – invest in your future
Annual work-from-home stipend – set up your workspace for success
Competitive Medical, Dental, Vision plans – company covers 80%
Sundays subscription for your pup – because we care about your furry friends
Parental leave & PAWrental leave – support for growing families, both human and pet
Discounted pet insurance – keep your pets happy and healthy
Company
Sundays for Dogs
Sundays for Dogs engages in the online retail of dog foods that are made by an air-drying method.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$43.73MKey Investors
Imaginary VenturesRed Sea Ventures
2023-10-04Series Unknown· $6M
2022-10-04Series Unknown· $13.2M
2022-03-16Series A· $10M
Leadership Team
Tory Waxman
Co-Founder & Chief Veterinary Officer
Recent News
2024-12-04
Company data provided by crunchbase