CareFirst BlueCross BlueShield · 2 days ago
Senior Systems Engineer (Hybrid)
Reston, VA
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $192K/yr
5+ years expCareFirst BlueCross BlueShield is seeking a Senior Systems Engineer to ensure the stability and efficient operation of the organization's information systems. The role involves managing enterprise endpoints, optimizing Microsoft Copilot integration, and providing support for both physical and virtual desktops.
Health CareNon ProfitService Industry
No H1B
Responsibilities
Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration
Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis
Automates the installation and configuration of applications in development and productions environments
Evaluates new systems by performing in-depth tests, including end-user reviews
Researches software and related products to support recommendations and purchasing
Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems
Develop system automation and system integration of business processes
Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Qualification
Required
Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
5 years software, hardware and/or systems engineering related experience
Preferred
Endpoint Management
Manage and maintain Windows 11 endpoints across physical and virtual desktop environments (VDI)
Package, test, and deploy software applications for VDI and physical desktops
Implement and enforce security policies, patches, and vulnerability mitigation strategies
Administer and optimize desktop tools, applications, and endpoint management solutions
Provide Tier 3 support to end users, troubleshooting hardware, software, and connectivity issues
Support audit and compliance requirements, ensuring adherence to security and regulatory policies
Monitor and enhance endpoint performance, stability, and security through proactive maintenance
Automate processes using PowerShell or other scripting tools to improve efficiency
Collaborate with IT and security teams to implement best practices for endpoint management
Engineer and configure Microsoft Copilot features within Microsoft 365 and Entra environments
Integrate and manage Microsoft Copilot across Windows 11 endpoints to enhance user productivity
Develop and maintain Copilot workflows and automation scripts tailored to enterprise needs
Train and support end users in leveraging Copilot capabilities for daily tasks and troubleshooting
Collaborate with Microsoft and internal teams to optimize Copilot deployment and performance
Monitor Copilot usage metrics and feedback to drive continuous improvement
Ensure Copilot features comply with organizational security and compliance standards
Stay up to date with the latest Windows 11 features, security updates, and industry trends
Ability to provide occasional after-hours/weekend support, if needed
3+ years of experience in Windows endpoint management and software packaging
1+ year of experience engineering and configuring Microsoft Copilot in Microsoft 365 and Entra environments
Knowledgeable in VDI environments
Strong knowledge of endpoint security, patching, and vulnerability management
Experience implementing security best practices to harden systems (CIS)
Experience with desktop application deployment and troubleshooting
Familiarity with Intune, SCCM, and ServiceNow is a plus
Understanding of AI-driven productivity tools and their integration into enterprise workflows
Ability to create and manage Copilot prompts, templates, and automation routines
Familiarity with Microsoft Graph API and Copilot extensibility models
Strong analytical skills to interpret Copilot usage data and optimize performance
Knowledge of audit and compliance requirements related to endpoint security
Proficiency in PowerShell scripting for automation and configuration management
Strong problem-solving skills and ability to work independently and collaboratively
Excellent communication skills to support end users and work with cross-functional teams
ITIL Foundations v3 within 180 Days Preferred
Benefits
Comprehensive benefits package
Various incentive programs/plans
401k contribution programs/plans
Company
CareFirst BlueCross BlueShield
CareFirst. It’s not just our name. It’s our promise.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ja'Ron Bridges
Interim President and Chief Executive Officer
Doba Parushev
Vice President, Healthworx Ventures
Recent News
2025-10-02
BCBSM, Inc., dba Blue Cross and Blue Shield of Minnesota
2025-09-09
2025-08-07
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