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Zones, LLC · 1 week ago

Technical Specialist I

Carol Stream, IL

Full-time

Onsite

New Grad, Entry Level

$22/hr - $27/hr

Zones is a global solution provider of end-to-end IT solutions specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed services. As a Technical Specialist I, you will assist the Helpdesk Team in daily operations, manage ticket queues, and provide level 1 support while ensuring effective communication with customers and team members.

Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware

H1B Sponsor Likely

Responsibilities

Work all tickets assigned to you

Communicate efficiently and effectively with customers and team members

Assist the manager and Team Leads with projects and other outside work being assigned

Resolve incidents within established response times

Provide a positive experience for end users interaction with helpdesk team, services, and support products

Provide level 1 support using documentation and knowledge base articles

Contribute to the development of the team’s knowledge base articles

Qualification

Active Directory supportWindows hardware knowledgeApple hardware knowledgeMicrosoft Office supportMobile Device supportCustomer service skillsPlanningOrganizingCommunication skillsProblem-solving

Required

Working knowledge of fundamental operations of relevant software, hardware, and other equipment including Windows and Apple hardware

Strong oral and written communication skills

Active Directory support

Microsoft Office applications (O365, teams) support experience in a corporate environment

Mobile Device support experience including use of Intune, JAMF, SCCM, or other tools

Team player with excellent customer service skills

Problem analysis, problem-solving, adaptability

Good planning and organizing with strong attention to detail

Preferred

Bachelor's degree preferred, or equivalent experience

Benefits

Medical, dental and vision coverage

Life insurance

Disability insurance

Voluntary accident, hospitalization and critical illness insurance options

A 401(k) plan with matching provision

Paid time off

Personal sick leave

Company

Zones, LLC

Glassdoor3.1

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.

Founded in 1986

Auburn, Washington, USA

1001-5000 employees

http://zones.com

H1B Sponsorship

Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (1)

2022 (4)

2021 (3)

2020 (1)