The Village for Families & Children ยท 3 days ago
Administrative Assistant - Community Services
Hartford, CT
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expThe Village for Families & Children is dedicated to building a community of strong, healthy families. The Administrative Assistant provides general administrative support and customer service, ensuring confidentiality and timely responses to requests while assisting multiple programs within Community Services.
Health CareNon ProfitSocial
Responsibilities
Greets clients and visitors in a professional and courteous manner, as well as notifies appropriate staff of visitor arrival and provides assistance and directions, as needed
Answers calls for programs assigned and provides reminder calls before appointments
Receives and processes referrals, facilitates scheduling and sets up translation services, if needed
Completes intake and admissions process, coordinates new admission paperwork for clients, verifies and records necessary personal information, handles check-in/check-out process for clients and schedules client assessments and appointments
Interacts with clients to provide and process information in response to inquiries and concerns including requests for additional information related to agency programs and services
Disseminates and distributes agency faxes and other forms of communication
Monitors reception/waiting area to ensure cleanliness and client safety
Provides information to service providers
Maintains communication with Records Department regarding medical records
Handles monthly data entry for program evaluation and quality assurance
Creates assessment packets and other materials
Completes ordering of program supplies
Provides administrative support and back-up for other agency departments and sites
Performs other tasks or special projects as assigned
The administrative assistant is required to attend program training to ensure competency and accuracy in scheduling documentation, interpretation and logistics
Qualification
Required
High school diploma or equivalent required
A minimum of two to three years of customer service experience
Excellent telephone and verbal communication skills
Sound knowledge of office/telephone etiquette and customer service principles and practices
Sound judgment and ability to adapt to change and meet demands of the work environment
Proficient in the Microsoft suite (Outlook, Word, Excel)
Must be detail oriented with ability to multi-task and complete large volume of work
Accurate typing skills and ability to create grammatically correct written correspondence if needed
Must be able to work in a team environment
Must be culturally competent to work with diverse populations and interact with others
General office skills including filing, organizing, and scheduling
Maintain confidentiality of information
Knowledge of federal HIPPA laws
Must be punctual and flexible
Must be able to travel between Village and other sites
Physically able to perform the essential functions of the position, with or without reasonable accommodations
Preferred
Bilingual (English/Spanish) preferred
Familiarity with an EHR (Electronic Health Record), experience with other client-based applications is a plus
Benefits
Comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents
Company
The Village for Families & Children
The Village for Families & Children provides a range of behavioral health treatment & support services for children, families & adults
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
The Cigna Group Foundation
2025-06-30Grant
2024-08-05Grant
Leadership Team
Galo Rodriguez
President & CEO
Hector Glynn
Chief Operating Officer
Company data provided by crunchbase