Five Rivers IT Inc. ยท 2 days ago
Service Desk Technician
Fair Lawn, NJ
Full-time
Onsite
New Grad, Entry LevelFive Rivers IT Inc. is a company that builds and services reliable IT infrastructures for midsized businesses. They are seeking a Service Desk Support Technician to provide world-class IT services to clients in the NYC metro area, focusing on incident resolution and customer support.
Cyber SecurityInformation TechnologyIT Infrastructure
Responsibilities
Provide initial contact and incident resolution to customers with hardware, software, and application problems
Attempt to resolve as many incidents during the first call as possible
Document incident resolution and status in incident PSA tool
Provide day-to-day support for localized PC issues
Create and manage user accounts and provide remote troubleshooting support to customers
Provide input and update to standard operating procedures
Participate in the organization's change management process
Communicating and escalating issues using sound judgment and self-initiative
Provide polite and friendly customer service
Qualification
Required
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Benefits
Medical/dental/vision insurance
Vacation time
Company
Five Rivers IT Inc.
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses.
Founded in 2008
51-200 employees
H1B Sponsorship
Five Rivers IT Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sarabjit Singh
Chief Executive Officer
Company data provided by crunchbase