sweetgreen · 16 hours ago
Lead Business Systems Analyst, WFM
Los Angeles, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $140K/yr
6+ years expSweetgreen is in a high-growth phase, expanding into new markets while strengthening compliance frameworks across their restaurant footprint. They are seeking an experienced Lead WFM Systems Analyst to serve as the technical architect for their workforce management technology ecosystem, providing the technical foundation that enables their Operations team to drive labor optimization and field execution.
Food and BeverageOrganic FoodRestaurants
Responsibilities
Own the technical architecture, integration health, and platform reliability of the WFM ecosystem, including HRIS, Payroll, and downstream applications
Design and maintain system security, data governance, and integration patterns, ensuring data integrity and system performance
Lead technical incident response and platform monitoring, proactively identifying optimization opportunities and resolving critical issues
Maintain comprehensive technical documentation, including architecture diagrams, integration specifications, and troubleshooting runbooks
Configure complex scheduling rules, compliance engines, timeclock policies, and role-based permissions supporting multi-state regulatory requirements (Fair Workweek, meal/rest breaks, reporting time pay)
Translate business requirements and regulatory mandates from Operations, Legal, and People teams into technical system configuration
Lead technical readiness for new market expansions, establishing jurisdiction-specific configuration templates and compliance frameworks
Manage the technical roadmap in partnership with the Operations Services team, evaluating and prioritizing enhancement requests, assessing technical feasibility, and coordinating implementation
Lead change advisory board for WFM systems, evaluating requests for technical feasibility, data integrity impact, integration dependencies, and alignment with platform roadmap
Own the technical vendor relationship, serving as primary contact for platform issues, enhancement requests, technical escalations, seasonal releases, and quarterly business reviews
Participate in vendor user community and technical advisory boards to stay current on platform innovations and industry best practices
Mentor Workforce Management Analysts on complex configuration, integration, troubleshooting, and technical best practices
Review and approve analyst work products, including configuration changes, integration mappings, and technical documentation
Conduct technical training on system functionality and platform features for administrators and power users
Serve as an escalation point for complex technical issues, providing expert-level problem-solving and root cause analysis
Build and maintain technical reporting infrastructure, data pipelines, and system-generated reports supporting People, Operations and Finance teams
Provide technical consultation for business program launches, validating system configuration and ensuring technical readiness
Develop automated monitoring and alerting for platform health, integration failures, and compliance exposures
Qualification
Required
6+ years hands-on Legion WFM or similar enterprise WFM platform experience (UKG Pro WFM, Workday Time, ADP Workforce Management)
Proven technical leadership, including architecture design, platform implementation, or system modernization initiatives
Deep configuration expertise: scheduling logic, compliance rules, workflow automation, permissions, and API integration
Integration architecture experience: API troubleshooting, middleware platforms (Workato preferred), ETL processes, data validation
Multi-jurisdiction compliance knowledge: Fair Workweek laws, meal/rest breaks, reporting time pay, predictability pay
Advanced data analysis capabilities
QSR/retail/hourly workforce environment strongly preferred
Ability to mentor analysts and translate complex technical concepts for business audiences
Strong vendor management experience, including technical business reviews, escalations, and negotiations
Excellent technical documentation and communication skills
Collaborative partnership approach with Operations, Finance, Legal, and People teams
Benefits
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag
Company
sweetgreen
Sweetgreen is a fast casual restaurant chain that serves simple, seasonal, and healthy salads, and grain bowls.
1001-5000 employees
H1B Sponsorship
sweetgreen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$478.6MKey Investors
FidelityT. Rowe PriceRevolution
2021-11-18IPO
2019-09-19Series I· $150M
2018-11-16Series H· $200M
Leadership Team
Jonathan Neman
Co-Founder + CEO
Nicolas Jammet
Co-Founder & Chief Concept Officer
Recent News
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2025-12-31
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2025-12-30
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