A Igreja de Jesus Cristo dos Santos dos Últimos Dias · 1 day ago
GSD Full-Time Global Support Tech Generalist, Spanish/English Required
Riverton, UT
Full-time
Hybrid
New Grad, Entry Level
0+ years expA Igreja de Jesus Cristo dos Santos dos Últimos Dias is seeking a Global Support Tech Generalist to provide technical support for a variety of hardware and software. This role serves as the initial point of contact for customer inquiries and is responsible for troubleshooting and resolving issues while maintaining strong customer relationships.
Religious Institutions
No H1B
Responsibilities
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision
Qualification
Required
High School Diploma or equivalent required
0 to 2 years previous computer technical support
Fluency in reading, writing, and speaking English and Spanish is required
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Preferred
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
Company
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Trabalhar na Igreja significa que você será parte de uma equipe na qual pessoas diferentes compartilham o amor pelo evangelho de Jesus Cristo.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase