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Worldly · 1 week ago

Customer Success Associate

United States

Full-time

Remote

New Grad, Entry Level

$60K/yr - $75K/yr

Worldly is the world’s most comprehensive impact intelligence platform, delivering critical data to businesses on impacts within their supply chain. The Customer Success Associate will act as a key resource for training and sustainability expertise, ensuring users maximize the value from Worldly tools.

ApparelConsultingConsumer GoodsData ManagementInformation TechnologyReal TimeService IndustrySoftwareSupply Chain ManagementSustainability

Responsibilities

Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions

Support the sales team by articulating the functionalities and value of Worldly tools

Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools

Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact

Monitor new developments in sustainability, including technical advancements, legislative changes, and industry trends, and share insights internally to keep Worldly tools relevant

Work closely with the Customer Success team to strengthen the organization and champion a culture of customer and partner success

Manage multiple customer or partner relationships simultaneously, ensuring their needs are met and their goals are supported

Qualification

Sustainability expertiseAnalytical skillsClient relationship managementProject managementCommunication skills

Required

Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment (LCA)

Experience working directly with clients to support their customer experience and business goals

Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics

Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities

A commitment to sustainability, demonstrated through professional or personal experience

Flexibility to work early or late hours and willingness to travel within the North American region to support Worldly's client base

Preferred

Knowledge of the apparel, footwear, and textile industry is a plus

Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus

Benefits

Comprehensive benefits offerings. 90% employee premiums are covered by Worldly

Company-sponsored 401k with up to 4% match

Incentive Stock Options

100% Parental Paid Leave for US-based employees

Unlimited PTO

Paid company holidays

Earn a competitive salary and performance-based bonuses.

Get healthcare, retirement matching, and equity for eligible employees.

Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.

Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Company

Worldly

Worldly is the leading sustainability data and analytics platform for the consumer goods industry, empowering brands, retailers, and manufacturers to turn primary data into strategic action.

Founded in 2019