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Eyemart Express · 2 days ago

Front Desk Optometrist’s Tech FT Augusta, ME #234

Augusta, ME

Full-time

Onsite

New Grad, Entry Level

Eyemart Express is a leading optical retailer founded by Dr. Barnes, known for providing quality eyewear and exceptional customer service. The Front Desk Optometrist’s Technician will assist the store Doctor by servicing customers, performing pre-tests, processing transactions, and maintaining patient files, while ensuring a high standard of care and customer satisfaction.

E-CommerceEyewearRetail

Responsibilities

Customer Service: Provide exceptional customer service to all patients

Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges

Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system

Administrative Tasks: Perform other administrative tasks as assigned

Insurance Claims: Process insurance claims efficiently

Product Knowledge: Maintain up-to-date knowledge of products

Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality

Data Entry: Input customer information into the computer system accurately

Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings)

Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients’ charts per local Doctor specifications. File patient charts daily

Pre-Test Procedures: Perform a thorough “pre-test” as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor

Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention