Ryder System, Inc. · 16 hours ago
Call Center Quality Coordinator I
Novi, MI
Full-time
Onsite
Entry Level
$15.25/hr - $15.25/hr
2+ years expRyder System, Inc. is a leading logistics company that provides supply chain solutions. They are seeking a Call Center Quality Coordinator I responsible for performing quality audits and assessing operational inefficiencies while ensuring high-quality work from departmental agents.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Plan and perform case and/or call audits using Ryder’s key applications, databases, and systems. Draft audit reports and communicate results to management
Identify and evaluate business and technology issues that hinder team efficiency while working with management to improve the case management process
Work independently and as part of a team to achieve project objectives while performing quality assessments, as well as work with a group to better the transaction experience
Work with the departmental leadership team assessing modifications of business procedures to ensure customer satisfaction is being upheld while mitigating risk. Identify process improvements for key business areas
Performs other duties as assigned
Qualification
Required
H.S. diploma/GED
Excellent interpersonal skills, both written and oral
Ability to translate and effectively communicate operational trend issues to department leaders
Strong analytical and technical skills
Careful attention to detail
Commitment to a high quality of work
Ability to balance multiple projects and effectively manage time to meet deadlines
Demonstrates analytical skills
Demonstrates a high commitment to quality
Strong verbal and written communication skills
Possesses flexibility to work in a fast paced, dynamic environment
Excellent organizational skills
Ability to simultaneously handle multiple priorities
Preferred
Bachelor's degree in management information sciences, computer science, accounting or related field
Two (2) years or more experience in audit
Accounting or professional services firm experience
Experience with MMC/RCRC application, Opens cape, Verint, SMO, MS Office Suite
Auditing experience or technical expertise in SAP, Mainframe, Hyperion, AS400, SQL, Oracle, and Unix
Experience with reviews of significant IT projects and familiarity with development and project management best practices
Benefits
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
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2026-01-06
2026-01-06
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2025-12-19
Company data provided by crunchbase