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StepStone Family & Youth Services · 1 day ago

Quality Assurance Manager

Dunbar, WV

Full-time

Onsite

Mid, Senior Level

$50K/yr - $55K/yr

2+ years exp

StepStone Family & Youth Services is focused on providing support to children in need of alternative living environments. The Quality Assurance Manager will oversee compliance with regulatory requirements and lead initiatives to improve service quality and satisfaction.

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Responsibilities

Maintains knowledge of operation's regulatory, accreditation, and company requirements

Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements

Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities

Completes documentation of operational review activities thoroughly and timely

Prepares detailed summary reports of quality assurance findings related to operational reviews

May serve as the contact person for external regulatory reviews, in the absence of the Executive Director

Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met

Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed

Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements

Develops and implements internal quality practices under the direction of the Executive Director

Provides recommendations to leadership about needed actions to improve quality

Communicates effectively with management and staff, using good judgment and diplomacy

Provides reports to operation leadership regarding the status of program performance

Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk

Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement

Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines

Oversees the Critical Incident Reporting and Mortality Review processes

Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned

Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards

Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)

Supervises entry level QA position, if applicable

Performs other duties as assigned

Travel Required within designated service sites

Qualification

Quality assurance systemsPerformance monitoringCase managementSupervisory experienceComputer skillsRegulationsCommunication

Required

Bachelor's Degree in human services or related experience and minimum of 2 years working with foster care families and children

Valid Driver's license in good standing with current automobile insurance

Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field

Familiar with applicable federal, state and local laws and regulations

Accustomed to complex, fast-pace and confidential work environment

Excellent written and verbal communication skills

Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access

Ability to work flexible hours