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AEG · 2 days ago

Manager of Operations

Denver, CO

Full-time

Onsite

Mid Level

$64K/yr - $75K/yr

4+ years exp

AEG is a leader in sports and live entertainment, hosting millions of guests and events annually. The Manager of Operations will oversee venue operations, ensuring high-quality customer service and effective management of day-to-day activities, while collaborating with teams to fulfill event requirements and improve venue functionality.

Card and Board GamesLeisureSports

No H1B

Responsibilities

Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved; review artist contracts related to production, merchandise, ticketing, and rider requirements

Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects

Ensure a high level of customer service, oversee day of show operations at venue. Manage backstage area of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have

Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training

Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with vendors

Engage in venue improvements and capital projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM

Responsible for day of show settlement, prepare invoices and handle payroll discrepancies

Qualification

Event operationsVendor negotiationProject managementMS WordMS ExcelMS OutlookLeadershipOrganizational skillsMusic industry experienceCommunication skills