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Northwest Federal Credit Union · 20 hours ago

Assistant Branch Manager

Arlington, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Northwest Federal Credit Union is seeking an Assistant Branch Manager to enhance member service transactions and oversee daily branch operations. This role involves supervising staff, ensuring compliance with policies, and managing branch profitability while providing exceptional member experiences.

BankingCreditFinancial Services

Responsibilities

In the absence of the Branch Manager, the Assistant Branch Manager supervises the entire branch

Maintain supervision and leadership of branch personnel and demonstrate strong personal effectiveness

Responsibilities include overseeing the branch staff and assisting with training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Participate in the selection / hiring process with the Branch Manager; professionally on-board, develop, coach and evaluate the assigned staff

Provide operations oversight; complete operational functions such as, approving transactions, cash control, branch security, audits, internal controls, ensure compliance with policies and procedures

Ensure business expertise and member focus by maintaining updated industry knowledge and being proactive in identifying industry trends

Ability to act as a change agent; suggest ways to support change, process improvements and coaches others through change

Knowledge of policies and procedures for all products and services available through the Credit Union, NWCM, and other business partners/vendors

Identify opportunities utilizing the fundamentals of “The Member Advantage” program a needs-based approach to selling financial solutions to our members and achieve assigned sales goals

Proactively identify opportunities to provide product/service solutions to members

Provide exceptional member experiences

Ability to lead staff meetings and lead or contribute during sales calls

Responsible for monitoring the branch cash, in coordination with the Branch Manager

Track and monitor teller, vault and TCR/TCD differences and reports concerns to Manager

Responsible for understanding and sharing with the team the branch scorecard. Assist the Branch Manager with developing plans to address areas needing improvement

Responsible for completion of the monthly branch review packet

Attend and participate in networking, community and SEG events/activities as directed by the Branch Manager

Performs Notary and Signature Guarantee duties

Other duties as assigned

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualification

Client serviceSales techniquesLeadershipFinancial institution experienceDetail orientationJudgmentEffective communicationProblem-solvingInitiative

Required

Bachelor's Degree or equivalent years of experience, Bachelor's degree is preferred

A minimum of two years' experience in a comparable financial institution or more than three years retail service and sales experience

A minimum of one year previous experience in a leadership/coaching role

Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals

Ability to use sound judgement, logic and initiative while maintaining member confidentiality and demonstrating integrity

Accuracy and detail orientation

Effective oral and written communication skills

Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association

Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality Effective problem-solving skills

Effective sales techniques

Ability to work Monday-Thursday 9AM -5PM, Friday 9AM-6PM, and Saturday 9AM-1PM