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Adventist HealthCare · 1 day ago

Customer Support Representative ll, Part-Time, Volunteer Services

Rockville, MD

Full-time, Part-time

Onsite

Entry, Mid Level

$18.40/hr - $23.48/hr

2+ years exp

Adventist HealthCare is a faith-based organization with a long-standing commitment to compassionate care in the Maryland area. They are seeking a Part-Time Customer Support Representative to provide assistance to patients and visitors, ensuring a welcoming and professional environment while addressing needs and concerns.

Health CareHome Health CareHospitalNon ProfitRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Greet patients, visitors, and staff promptly and professionally

Inquire about the reason for their visit

Prepare a visitors’ badge or ‘green’ badge as requested

Provide directions as needed

Escort visitors and provide wheelchair assistance as needed throughout the hospital

Provide internal and external information as needed

Maintain an orderly and professional appearance in the lobby

Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department

Recommend to the Director any specific action plan to correct or improve customer service operating procedures

With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties

Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals

Qualification

Medical office experienceCustomer service skillsProfessional appearanceCommunication skillsProblem-solving skills

Required

High School Diploma or GED required

Minimum of 2+ years medical office or related experience is required

Benefits

Work life balance through nonrotating shifts

Recognition and rewards for professional expertise

Free Employee parking

Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

Paid Time Off

Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

Subsidized childcare at participating childcare centers

Tuition Reimbursement

Employee Assistance Program (EAP) support

Company

Adventist HealthCare

Glassdoor3.3

Adventist HealthCare is an integrated, health-care delivery organization.

Founded in 1907

Gaithersburg, Maryland, USA

5001-10000 employees

https://www.adventisthealthcare.com

H1B Sponsorship

Adventist HealthCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (11)

2023 (6)

2022 (23)

2021 (15)

2020 (12)