Flex · 20 hours ago
Manager, Partner Network Operations
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $150K/yr
4+ years expFlex is a growth-stage FinTech company headquartered in NYC, focused on enhancing the rent payment experience. They are seeking a Manager, Partner Network Operations to lead and improve the partner onboarding process, ensuring operational efficiency and data integrity while managing a team and collaborating with other departments.
AppsBillingFinancial ServicesFinTechSoftware
Responsibilities
Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth
Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows
Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals
Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership
Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability
Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams
Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads
Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement
Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics
Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams
Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals
Qualification
Required
4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors
Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation
Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision
Strong communication skills with the ability to present project updates and operational roadmaps to functional leads
Preferred
Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management
Benefits
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Competitive compensation + company equity
Unlimited PTO
Company
Flex
Flex enables people to pay rent bills on a schedule that fits their personal finances.
201-500 employees
H1B Sponsorship
Flex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-31Series A
2019-11-01Seed
2019-07-24Pre Seed
Leadership Team
Shragie Lichtenstein
Co-Founder & CEO
Michael Jannain
Staff Software Engineer
Recent News
Flexible Finance, Inc.
2025-10-14
Flexible Finance, Inc.
2025-10-09
2023-12-15
Company data provided by crunchbase