Cleveland Clinic · 2 days ago
Contact Center Support Operator II
Cleveland, OH
Part-time
Onsite
Entry Level
$15.75/hr - $21.65/hr
1+ years expCleveland Clinic is an acute care, faith-based hospital serving the Garfield Heights and Southeast communities of Cuyahoga County. As a Call Center Support Operator II, you will answer and provide information for inbound and internal callers, ensuring that they receive timely and efficient service while facilitating transfers to appropriate destinations.
Health CareHospitalMedicalNon Profit
Responsibilities
Answer and provide information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfer to the appropriate destination
Answer and process after hour patient and emergency internal calls to physicians, medical emergency codes and internal medical emergency events using prescribed protocols and procedures
Navigate through the QGenda on-call system to identify the on-call provider and process on-call via alpha page or phone call to the provider with patient details
Process special protocols for Main Campus including Shock team, LVAD, Patients Plus, Transplant and Ortho reconstruction hotline
Handle calls for multiple hospital sites
Offer special assistance to people who are unable to dial or who are in emergency situations and provide relay service for hearing impaired callers
Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials
Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material
In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity
Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc
Qualification
Required
High School Diploma or GED
One year of call center or telephone operator experience OR two years of customer service experience
Preferred
Emergency Medical Dispatch (EMD) Certification
Experience in healthcare or a related field
Benefits
Healthcare
Dental and vision benefits
Retirement savings account contributions
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
2026-01-03
2026-01-03
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2026-01-03
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