Allianz Commercial · 4 days ago
Underwriting Technician Team Lead - Aviation
Alpharetta, GA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $120K/yr
3+ years expAllianz Group is one of the most trusted insurance and asset management companies in the world. The Underwriting Technician Team Lead (UT TL) will manage a team of Underwriting Technicians, ensuring efficient production and quality service while collaborating cross-functionally to meet business goals.
Insurance
Responsibilities
Managing the assigned direct report UT's output, supporting Underwriting production by reviewing and interpreting source underwriting materials regarding the completeness of required information - including broker presentation, slips, underwriting files and accounts/loss history, interactions with Underwriter/Broker in case of missing information
Authorization in line with assigned limits
Acting as trainer / SME for resolving an GBO Account Technician queries
Ensuring UT team is accurately and efficiently populating front / mid Office IT system(s) (e.g., CUBE, GG, A1, Amanda, etc. [depending upon Line of Business] with policy data utilizing information received from all relevant sources
Identifying opportunities to deliver enhanced services to Allianz Commercial clients (internal/external) across the span of Operational duties across function
Assisting with escalations from brokers, working across functional areas to deliver timely answers and resolution, and utilizing said opportunities to drive process innovation and change in the organization
Utilizing product and process knowledge to offer suggestions and recommendations to Underwriting colleagues where applicable
Providing and supporting timely 2-way feedback between GBO and Underwriting to solve for timeliness or skill deficiencies
Promoting a unified approach and creating and implementing a project framework to drive the initiatives to completion, in partnership with Underwriting, GPM, GBO Governance or others as needed
Ensuring accurate and timely handover of information to Offshore teams to support policy setup and bookings
Independently managing the completion of UT tasks associated with, at minimum, one production UW to whom the UT TL will be assigned., allowing the UT TL to remain fluent in UT tasks, processes, and emerging trends, including completing all UT tasks for said Underwriter, including attainment of all KPI's, in keeping with the UT job description as currently designed
Leading regular Underwriter feedback sessions to obtain direct feedback on services provided by assigned UTs, identifying and immediately addressing any deficiencies as well as recognizing good performance
Supporting the continuance of the Operations TOM model in the OE, including communicating change to employees and support staff during change processes and driving and leading pre-established key local, regional and global projects where required to support the TOM
Support the implementation of end-to-end near-shoring and offshoring opportunities by taking the identified opportunities through the transition lifecycle covering People, Process, and Technology dimensions, as well as managing the transitions in the capacity of a project manager where applicable
Monitoring the centralized processes to ensure required SLA/KPI performance and drive further process improvements
Advising and communicating internal customers on tasks related to internal change management and supporting where required
Working closely with GBO Governance team to develop lean organizational processes while maintaining quality and high customer satisfaction
Developing, implementing and broadcasting operational measurements, KPIs and SLAs to measure, steer and improve business within the assigned account segment
Managing hiring process, development, and succession planning of GBO Teams with support from HR
Setting clear targets for performance, providing regular feedback to direct reports, and managing to these targets accordingly
Participating in and driving the development of more junior staff within GBO onshore and offshore teams, providing timely feedback and coaching
Identifying initiatives regarding productivity opportunities, process improvements, efficiency gains and FTE utilization, including developing plans to support those initiatives and execute them in close alignment with GBO Governance and GPM teams and working with the other Insurance Operations Managers Regionally and Globally to identify and share best practices
Ensuring early engagement with business stakeholders on known hot spots and future demand, outlining a vision of the to-be state, and continuously keeping them informed of progress and issues
Developing and positively influencing Senior Management and key, strategic position holders across locations and functions
Supporting management colleagues where interdependencies demand collaborative action and team work
Ensuring cost efficiency / budget compliance for respective GBO regional Cost Center
Supporting and implementing the strategy for GBO alignment with stakeholders regarding SLAs incl. availability, performance, response, cost, quality
Ensure the teams under the UT TL's direct and matrix management organization, provide excellent client service, steering and managing operational delivery of the team and providing support and expertise to all staff
Developing, managing and sustaining effective working relationships with all key stakeholders (i.e., Underwriting, Claims, Billing and Credit Control, etc. and global functional teams like GBO Governance and Global Process Management
Ensuring consistency of on and offshore GBO teams, meeting and reporting on KPIs / SLAs as agreed upon and aligning with Underwriting stakeholders to support growth ambitions
Initiating and leading key regional projects and participating in global projects where required
Supporting and driving productivity initiatives and adopting related tools like SNOW
Qualification
Required
3-5 years' experience in core insurance function, preferably in Operations or Underwriting
1+ years of experience in leadership roles, which may include managing direct reports, coaching or mentoring team members, or leading projects within a matrix environment
Experience working with international teams and remote colleagues
Experience managing performance/achievements with cross functional teams
Advance understanding of policy administration life cycle, relevant products, wordings, terms and conditions and coverages
Ability to lead diverse teams in complex projects, drive strategic initiatives, and/or project framework
Ability to train and coach staff
Excellent verbal and written communications skills with an ability to communicate with a variety of people across the organization
Ability to utilize AI tools to support day-to-day tasks, improve efficiency and contribute to data-driven decision making
Strong time management and organizational skills
Benefits
Annual performance-based cash incentive awards
Generous bonus scheme
Pension
Private healthcare
Generous parental leave benefits
Company
Allianz Commercial
Allianz Commercial is the center of expertise and global line of Allianz Group for insuring mid-sized businesses, large enterprises and specialist risks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Partyka
Head of Cost Controlling CxO ex COO
Christina Hager
Sr. HR Business Partner
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