Terros Health ยท 6 days ago
Training Specialist
Phoenix, AZ
Full-time
Onsite
Mid LevelTerros Health is a healthcare organization focused on whole person health through integrated care. The Training Specialist plays a key role in designing and delivering engaging training experiences to support operational consistency and enhance the skills of staff and leaders.
Health CareMental HealthPrimary and Urgent Care
Responsibilities
Design, facilitate, and continuously improve training programs that support Service Excellence standards, clinical workflows, and operational consistency across Terros Health
Partner closely with clinical and operational leaders to assess training needs and translate system changes, policies, and best practices into clear, accessible learning experiences
Deliver onboarding and ongoing skill-building training for staff and leaders, using adult learning principles and practical, real-world application
Support the rollout of new initiatives, tools, workflows, and service standards by developing and facilitating effective training plans and materials
Develop and maintain training content, including curricula, facilitator guides, job aids, checklists, and procedural documentation to support consistent practice
Develop training plans to resolve inefficiencies in areas where improvement is needed. Ensures competency of trainees at the time the training is offered
Facilitate live and virtual training sessions, workshops, and learning forums, adapting delivery to meet the needs of diverse audiences and programs
Collaborate with Service Excellence, Quality, Clinical, Operations, and Admin teams to ensure training aligns with organizational priorities and expectations
Evaluate training effectiveness through feedback, participation data, and observed practice, and recommend adjustments to improve learning outcomes
Provide training and end-user support related to clinical systems and tools, including the Electronic Health Record (EHR), in partnership with operational and IT stakeholders
Model and reinforce Service Excellence behaviors and expectations in all interactions, training environments, and cross-functional work
Maintain training schedules, course records, and reporting within the Learning Management System (LMS) to ensure accurate tracking and compliance
Support workforce engagement initiatives by contributing to learning experiences that strengthen confidence, consistency, and connection to mission
Participate in department projects, workgroups, and committees as assigned, representing Service Excellence and Learning & Development perspectives
Stay current on best practices in adult learning, facilitation, and healthcare training, and apply relevant improvements to training approaches
Qualification
Required
Design, facilitate, and continuously improve training programs that support Service Excellence standards, clinical workflows, and operational consistency across Terros Health
Partner closely with clinical and operational leaders to assess training needs and translate system changes, policies, and best practices into clear, accessible learning experiences
Deliver onboarding and ongoing skill-building training for staff and leaders, using adult learning principles and practical, real-world application
Support the rollout of new initiatives, tools, workflows, and service standards by developing and facilitating effective training plans and materials
Develop and maintain training content, including curricula, facilitator guides, job aids, checklists, and procedural documentation to support consistent practice
Develop training plans to resolve inefficiencies in areas where improvement is needed. Ensures competency of trainees at the time the training is offered
Facilitate live and virtual training sessions, workshops, and learning forums, adapting delivery to meet the needs of diverse audiences and programs
Collaborate with Service Excellence, Quality, Clinical, Operations, and Admin teams to ensure training aligns with organizational priorities and expectations
Evaluate training effectiveness through feedback, participation data, and observed practice, and recommend adjustments to improve learning outcomes
Provide training and end-user support related to clinical systems and tools, including the Electronic Health Record (EHR), in partnership with operational and IT stakeholders
Model and reinforce Service Excellence behaviors and expectations in all interactions, training environments, and cross-functional work
Maintain training schedules, course records, and reporting within the Learning Management System (LMS) to ensure accurate tracking and compliance
Support workforce engagement initiatives by contributing to learning experiences that strengthen confidence, consistency, and connection to mission
Participate in department projects, workgroups, and committees as assigned, representing Service Excellence and Learning & Development perspectives
Stay current on best practices in adult learning, facilitation, and healthcare training, and apply relevant improvements to training approaches
Benefits
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential
Company
Terros Health
Terros Health is a health care company, providing primary care and specializing in mental health and substance use treatment.
Founded in 1969
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
B
Bill Thrift
Co-founder
M
Mark Davis
Co-founder
Recent News
Business Journals
2022-02-25
Company data provided by crunchbase