Harborside Inc. ยท 1 day ago
Retail District Manager Nor Cal
San Jose, CA
Full-time
Onsite
Mid, Senior Level
3+ years expStateHouse Holdings Inc. is a vertically integrated cannabis enterprise with a strong presence in California. The District Manager oversees daily operations and performance across multiple dispensaries, ensuring compliance and a unified customer experience.
Alternative MedicineCannabisHealth CareMedicalNon Profit
Responsibilities
Oversees daily operations of all retail dispensaries within the assigned district
Conducts regular site visits to evaluate performance, compliance, staffing, merchandising, and customer experience
Holds store leadership accountable to policies, procedures, and KPIs
Reviews sales, labor, inventory, and customer metrics to identify opportunities and implement corrective actions
Reviews camera footage as needed to investigate misconduct, evaluate unsupervised staff performance, and assess theft concerns
Serves a liaison to Senior Leadership regarding security issues and ensure post orders remain accurate and consistently followed
Acts as a primary escalation point for employee relations matters, supporting conflict resolution, coaching, and corrective action
Partners with HR to ensure consistent application of policies and employee performance expectations
Supports recruiting, hiring, onboarding, and succession planning for key roles within the district
Provides real-time coaching and development to managers and leads during store visits
Idenitfies skill gaps and coordinates necessary training across FoH and BoH teams
Ensures timely completion of required regulatory, safety, and operational training
Facilitates team huddles workshops, and on-the-floor coaching to reinforce SOPs and operational standards
Ensures stores maintain merchandising, product presentation, and visual brand standards
Verifies promotional materials, menus, and digital signage area accurate and deployed on schedule
Coordinates with supply chain, marketing, and retail teams on product launches, displays, and brand activations
Ensures full compliance with local and state cannabis regulations, including DCC requirements
Monitors ID verification, inventory controls, METRC accuracy, and cash management standards
Conducts operational audits and ensure timely completion of corrective actions
Reviews weekly schedules for labor efficiency, coverage needs, and compliance with labor laws
Optimizes staffing levels based on traffic patterns, sales trends, and operational tasks
Analyzes FoH and BoH workflows to identify opportunities for improved efficiency and consistency
Leads process-improvement initiatives to enhance customer experience, speed of service, merchandising execution, and shrink reduction
Performs minor troubleshooting and light handiwork (e.g. small repairs, fixture adjustments, signage installation) to maintain operational readiness
Coordinates with facilities vendors for repairs, preventive maintenance, and safety compliance
Maintains facility standards related to cleanliness, safety, ADA requirements, and overall store readiness
Executes ad hoc projects as assigned by direct supervisor
Qualification
Required
At least 3-5 years of multi-unit retail management experience; cannabis experience strongly preferred
Strong analytical skills with experience interpreting sales, labor, and operational data
Advanced knowledge of METRC system
Knowledge of Cannabis POS systems, such as Dutchie
Strong working knowledge of Microsoft Word and Excel
Company
Harborside Inc.
Lic # Oakland - C10-0000463, San Jose - C10-0000435, San Leandro - C10-0000681 (Currently Medical Only), DHS - C10-0000396 Harborside was founded to provide a new model of excellence in medical cannabis, and has earned an unmatched reputation throughout the industry and movement.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John (Jack) Nichols
Chief Compliance Officer
Company data provided by crunchbase