RICOH COLOMBIA · 4 days ago
Administrator, Systems Operator, SA
Dallas, TX
Full-time
Onsite
Entry Level
4+ years expRicoh is an integrated solutions provider and partner that connects people and technology. The Digital Automation Systems Operator will operate and support various automation systems, ensuring optimal performance and client satisfaction while collaborating with the Partner Support team.
Information Technology & Services
Responsibilities
Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems
Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures
Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products
Provides Partner level direct communications and interaction with client vendor partners
Support client's key performance indicators, achieve maximum system uptime and overall client satisfaction
Performs system software and updates per recommended client technical instruction
Must possess technical skills to troubleshoot and operate client systems / Remediate issues to ensure high-level system performance
Ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions
Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client's automation system
Demonstrates required digital competencies associated with assigned products and level assignments
Completes technical training on client systems as assigned
Reviews all technical information pertaining to supported systems and products
A positive influence/champion within the team/organization
Proactively seeks ways for process and operational excellence
Required to perform other duties related to Partner Support as assigned
Qualification
Required
Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields
Serves as a role model and always exhibits professional appearance and behavior
Experience and proficiency in automated systems and software-based controls
Experience and proficiency in electrical and electronic principles
Technical skills including familiarity with Linux, Java, XML, SQL, and database administration
Experience with PLC (Programmable Logic Controller) programs
Industrial PC literacy
Requires excellent working knowledge of electro-mechanical devices, automation systems, and technology applications
Requires expert knowledge of assigned client automation systems
Skilled methodical approach to resolving problems
Possesses strong interpersonal and verbal communication skills
Excellent customer service skills including the ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications
Preferred
Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electronics fields
Demonstrated ability to multi-task and prioritize many different projects and workloads
Ability to work independently
A degree of physical dexterity and must be able to stand for long periods of time
Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors
Must be highly self-motivated, customer-centric, and focused to team success
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase