Zurich Cover-More · 2 days ago
Claims Trainer/Team Leader
Stevens Point, WI
Full-time
Hybrid
Mid LevelZurich Cover-More is one of the world’s leading travel insurance and assistance providers, protecting millions of travelers each year. The Claims Trainer/Team Leader role involves supporting the American Express Claims Intake Group by providing quality control, feedback, and training to junior staff to ensure high-quality service delivery.
Insurance
Responsibilities
Support a team of individuals by providing performance feedback and guidance in case handling
Identify opportunities to improve upon efficiencies in process/procedure and individual performance
Solve escalated issues, expedited rush items, and assist assistance coordinators/ representatives with high-profile cases
Solve problems creatively and think outside the box
Ensure the team is supported appropriately to deliver results in their roles
Collaborate with management and partners at American Express to ensure we are always moving the team forward
Provide training, guidance and coaching to agents on new products, accounts, processes and systems
Qualification
Required
High School Diploma or equivalent
Strong communication skills and customer service experience
Ability to multi-task and stay organized
A positive attitude and passion for helping others
Availability to work a bi-weekly weekend requirement
Preferred
Prior leadership experience is a plus
Benefits
Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Company
Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase