Cascadia Senior Living · 1 day ago
Regional Director of Operations
Yakima, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
2+ years expCascadia Senior Living is dedicated to providing joyful and vibrant experiences for residents, families, and staff. The Regional Director of Operations will oversee operations across multiple communities, ensuring high-quality care, regulatory compliance, and financial performance while fostering a positive culture and strong leadership among executive directors.
Assisted LivingHealth CareWellness
Responsibilities
Help build and sustain a healthy, safe culture grounded in Cascadia’s core values and mission
Create a culture of accountability with executive directors – maintaining frequent, open channels of communication, making goals & expectations clear, and following up in a timely manner when issues arise
Conduct weekly 1:1 meetings with executive directors
Work with assigned executive directors and CSL leadership to assess, develop, and implement key strategic plans to enhance performance goals
Provide education as needed to executive directors and other key team members
Maintain performance standards for executive directors in each assigned community
Ensure the community leadership and staff understand their individual role in creating a joyful customer experience
Work with assigned executive directors, the VP of clinical, the regional director of nursing, nursing teams, and CSL leadership to ensure that quality resident care is consistently delivered in a safe, interactive, social atmosphere
Work with clinical and compliance leadership to ensure regulatory and quality standards. Participate in mock surveys as needed
Ensure that the community has effective customer service programs that include life enrichment, customer satisfaction surveys, fine dining, resident council (when applicable), volunteer program, etc
Lead or support organizational efforts in a department such as life enrichment, dining, or maintenance
Ensure the community excels in all regulatory compliance areas
Own the financial performance of assigned communities, with clear accountability for achieving approved operating budgets
Actively coach, teach, and develop executive directors in financial acumen, including income statements, census drivers, labor management, and expense control
Provide weekly financial and operational performance updates to the COO and ownership, highlighting key metrics, trends, and risks
Support executive director in providing accurate monthly financial projections
Monitor each community’s budgetary progress
Uphold company policy & procedures; may assist in reviewing new policies and procedures as requested
Work in conjunction with Human Resources in community-related hiring, performance evaluations, and performance improvement plans
Implement recruitment and retention strategies with community leadership to meet staffing needs
Visit each community once per month at a minimum and complete a regular site visit report
Report financials and other key metrics to COO on a weekly basis. Attend monthly financial calls with COO & CFO on financial results
Fulfill interim executive director role as needed
Perform other work duties as needed or assigned
Ensure availability for phone calls should an event/emergency occur
On-call for weekends on a rotational basis
Qualification
Required
Minimum of 2+ years' experience in senior living as a regional director or other similar corporate leadership role
Possess, at minimum, a bachelor's degree in nursing, business, social services, behavioral health or related field
Servant leadership style modeling superior ethics, working habits and strong relationships among staff, residents and families, as well as the broader community
Successful experience managing/leading people. Demonstrates an on-going ability to develop and maintain good working relationships
Exceptional critical thinking and decision-making skills
Strong knowledge of applicable state regulations
Exhibit high proficiency with advanced computer skills in Microsoft Office and senior service software systems such as PCC, Yardi, sales & payroll systems, etc
Must hold and maintain any professional licenses required by applicable state regulations for assigned communities
Active, valid state driver's license required for site-to-site travel
Pass a criminal background and fingerprint check
Maintain CPR and/or First Aid Certification, Food Handlers card as required by State regulation
Ability to read, write, speak and understand English
Preferred
Clinical experience preferred
Sales/marketing experience preferred
Key experience in life enrichment, dining or maintenance preferred
Benefits
Health Care
Medical, Dental and Vision plans
Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses. HSA account includes employer contribution
Sick time accrues at 2.17 hours every pay period (24/year), available for use after 90-days
Paid time off accrues at 2.85 hours every pay period (24/year), available for use after 90-days
Floating Holiday: 3.47 hours accrues every pay period (24/year), up to 56 hours annually
Seven paid holidays: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and Christmas
Up to 3 days Bereavement Leave
Employer Paid Life Insurance
Traditional and Roth 401(k) with annual employer discretionary contribution after 12 months and 1000 hours worked, semi-annual enrollment
Cascadia Assistance Fund to provide financial help with hardships or continuing education
Employee Assistance Program
Company
Cascadia Senior Living
Cascadia Senior Living specializes in independent living, assisted living, memory care, and healthcare services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Schefter
Chief Financial Officer
Mandi Ellison
Chief Strategy Officer
Recent News
Sacramento Business Journal
2025-01-16
Sacramento Business Journal
2025-01-15
Company data provided by crunchbase