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FirstService Residential · 1 day ago

Manager, Community Support Services, North US Hub

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$85K/yr - $85K/yr

5+ years exp

FirstService Residential is seeking a Manager for Community Support Services in their North US hub. This role involves overseeing a team of Team Leads/Supervisors, ensuring operational efficiency, and implementing strategies for improvement in the department.

Property ManagementReal Estate

Responsibilities

Manage a team of Team Leads/Supervisors and their respective teams

Managing associate performance and key metrics

Serves as an escalation point for Operations managers, Directors, etc

Provides process improvement recommendations

Implements new procedures and tasks

Interviewing and hiring candidates

Qualification

Personnel managementCritical thinkingProblem solvingAdministrative experienceMicrosoft Office proficiencyJudgmentProperty management experienceMentoring team membersDecision-makingConfidential information handling

Required

Extensive administrative experience from a service orientated environment, where accurate and time sensitive document creation was a critical deliverable

Minimum of 5 years' experience in a personnel management role where they have demonstrated a track record of developing and mentoring team members and acting as a talent champion

Critical thinking, problem solving, judgement and decision-making abilities are necessary

Proficiency in computer programs like Microsoft Office, Outlook and Windows required

Ability to work with sensitive and/or confidential information

Ability to lift up to 50lbs following appropriate safety procedures

Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

This role requires travel to other locations based on Company needs in accordance with our Travel and Entertainment policy