Hall's Culligan Water · 1 day ago
Office Manager
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $75K/yr
2+ years expHall's Culligan Water is a leading provider of drinking water and water treatment services. The Office Manager will ensure smooth office operations by managing customer interactions, resolving issues, and supporting cross-functional teams while maintaining compliance standards.
Consumer Services
Responsibilities
Monitors customer interactions via phone & email, using tracking software when applicable, including call center monitoring
Effectively and accurately addresses escalated customer concerns, troubleshoots problems, and provides accurate information
“Owns” issue resolution, and collaborates with other departments when necessary
Comfortable handling heightened conflicts, and difficult conversations
Works with departments to coordinate the removal of rental equipment when customers fail to pay
Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs
Offer product/service recommendations and educate customers
Ensures customer interactions and transactions are documented properly in customer service software
Works with upper leadership on creating and pulling reports needed
Ensure payroll commissions, bonuses, and other compensation are assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions
Month end processing of bills and reports
Efficiently manage and prioritize tasks to meet individual and team performance goals
Meet deadlines and response times while maintaining quality in work and customer interactions
Ensures customer interactions and transactions are documented properly in customer service software
Works with upper leadership on creating and pulling reports needed
Ensure payroll commissions, bonuses, and other compensation are assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions
Month end processing of bills and reports
Works with collections agencies as needed
Manage general office staff duties to include by not be limited to, assisting walk-in customers, balancing cash register, phone coverage and call tracking, scheduling install and service calls, customer account adjustments, balancing route and bottled water sales pay sheets, etc
Ensures dealership operations comply with all safety regulations, industry standards, and company policies
Leads safety training and enforces protocols to maintain a safe environment for employees and customers
Oversees incident reporting and investigations, ensuring proper documentation and resolution
Responds to emergencies, providing direction to minimize disruption and ensure safety
Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed
Ensures confidentiality of sensitive customer and employee information
Qualification
Required
Previous experience in a customer service role
Minimum of 2 years' experience managing a team of customer service representatives
Minimum of 2 years' experience in collections
Excellent verbal and written communication skills
Excellent organization and multi-tasking skills
Strong problem-solving abilities and attention to detail
Proficient in using a CRM platform
Benefits
Paid time off (PTO) at a generous accrual rate.
A full benefits package, including a 401k with company match, following your introductory period.
The opportunity to utilize Culligan equipment in your home free of charge!
Company
Hall's Culligan Water
As your water experts since 1936, we have the skills and the experience to handle just about any water-related challenge that may come up.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Teema Roberts
Chief Financial Officer
Colleen Schlegel
Executive Assistant to CEO
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