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Manulife · 23 hours ago

Senior Full Stack Software Engineer

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$81K/yr - $134K/yr

5+ years exp

Manulife is a leading international financial services provider, and they are seeking an experienced Senior Full Stack Software Engineer to join their team. This role is essential for maintaining system stability and performance in critical production environments, involving advanced troubleshooting and full-stack development expertise.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Incident Management: Diagnose and resolve complex production issues across the full technology stack (front-end, back-end, APIs, and databases)

Root Cause Analysis: Conduct detailed investigations and implement permanent fixes to prevent recurrence

Monitoring & Observability: Enhance system monitoring using tools such as New Relic, Grafana, Splunk, or ELK; maintain dashboards and alerts for proactive issue detection

Performance Optimization: Identify bottlenecks and optimize application performance and scalability

Deployment & Release Support: Partner with DevOps teams to ensure smooth deployments and rollback strategies

Automation: Develop scripts and tools to automate repetitive support tasks and improve operational efficiency

Cross-Team Collaboration: Work closely with L3 Development, QA, and infrastructure teams to resolve issues and improve system reliability

Documentation: Maintain comprehensive runbooks, troubleshooting guides, and knowledge base articles

Continuous Improvement: Recommend and implement best practices for error handling, logging, and fault tolerance

Excellent problem-solving skills and ability to perform under pressure

Strong communication and stakeholder management skills

Qualification

Back-end developmentCloud-native solutionsSQL/NoSQL databasesMonitoring toolsMicroservices architectureSite Reliability EngineeringCI/CD pipelinesApplication architecture toolsStakeholder managementAutomationProblem-solving skillsCommunication skillsDocumentation

Required

Bachelor's degree in computer science, Computer Engineering, or related field (advanced degree preferred)

5+ years of back-end development experience, including Databricks, Python, Azure Data Factory, and SQL Server building cloud-native solutions on Azure working with CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar tools

Proficiency in back-end languages such has Java, Python, Node.js and front-end frameworks such has ReactJS, AngularJS, Vue.JS

Solid understanding of application architecture visualization tools (e.g., Dynatrace, ServiceNow CMDB)

Proven ability to debug complex distributed systems, trace requests across microservices, and identify root causes in multi-tier environments

Expertise in SQL/NoSQL databases and query optimization

Hands-on experience with monitoring and logging tools (New Relic, Splunk, etc.)

Familiarity with ITIL processes or similar incident/change management frameworks

Preferred

Experience with Site Reliability Engineering (SRE) practices

Familiarity with microservices architecture and distributed systems

Certifications in cloud platforms (Azure, AWS) or ITIL

Certifications or experience in Salesforce platforms

Experience with Java Spring Boot and event-driven systems (Kafka, RabbitMQ)

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year

The full range of statutory leaves of absence