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Arizona Supreme Court · 1 day ago

Technical Support Specialist IV (Job 2914)

Phoenix, AZ

Full-time

Hybrid

Senior Level

$56K/yr - $56K/yr

5+ years exp

The Arizona Supreme Court is seeking a Technical Support Specialist IV to provide technical assistance to computer system users. The role involves resolving computer problems for clients, performing minor repairs, setting up equipment, and assisting with software or hardware upgrades.

Judiciary

No H1B

Responsibilities

Perform minor repairs to hardware, software, or peripheral equipment, within warranty guidelines

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Assist in the deployment of mass software or hardware upgrades or installations

Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications

Inspect equipment or monitor operating conditions, as necessary, to ascertain compliance with software licensing

Evaluate customer requirements and make recommendations on new software or hardware purchases to Technical Support or Support Services Manager

Conduct training for Support Center personnel and customers when necessary

Qualification

Microsoft System CenterComputer networkingHardware installationSoftware installationTechnical supportCustomer serviceProblem analysisMulti-taskingTraining

Required

Bachelor's degree plus five years' experience

Knowledge and understanding of Microsoft's System Center Configuration Manager

General knowledge of computer networking technology, hardware and software installation and configuration

Technical knowledge and experience of microcomputer Operating

Ability to establish productive working relationships with diverse customer groups

Quickly and effectively analyze software and hardware problems and implement solutions

Organize and perform multiple tasks simultaneously

Valid Arizona Driver's License

Preferred

Knowledge of court operations in both limited and general jurisdiction courts

Benefits

Accrued vacation pay and sick leave

10 paid holidays per year

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.