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Siemens · 1 day ago

Field Services Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. The Field Service Engineer will perform preventive and corrective maintenance, support, and commissioning activities for electric vehicle charging solutions across North America, ensuring high-quality service and customer support.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Maintaining our product line in the form of repairs, modifications and maintenance

Preparing test and service reports

Developing suggestions for improvements to our products and services

Quality control for third party technical service partners

Providing onsite commissioning activities inclusive of Site Acceptance Testing (SAT)

Assisting as a technician of the 3rd line support in solving malfunctions

Programming, performing input/output tests and measurements, on-line and on-site

Providing preventive and corrective maintenance as needed

Providing onsite training to customers

Diagnosis of failures in case of abnormal product performance

Updating and enhancing service documentation

Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed

Maintaining record of all service activities according company procedures

Supporting the 24x7 Helpdesk on a regular basis

Supporting development with deployment, testing, and feedback of new products

Providing first line of company support in case of technical product issues

Supervising 3rs party contractors onsite

Qualification

Electrical service maintenanceCommissioning experienceTroubleshooting electronicsCircuit schematics readingSafety regulations knowledgeCustomer service principlesIndependent workingCommunication skillsInterpersonal skills