Sedgwick · 1 day ago
Mgr Client Services
FL
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expSedgwick is a company dedicated to helping people facing unexpected challenges. The Mgr Client Services role involves managing client service programs, maintaining key relationships, and ensuring customer satisfaction through effective program management and client retention strategies.
BankingInsuranceRisk Management
Responsibilities
Performs client renewal and Client Service Instruction preparation for assigned clients
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients
Educates the client on loss data - drivers of cost impacting assigned programs
Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities
Coordinates client contracts
Performs other duties as assigned
Supports the organization's quality program(s)
Travel as required
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance
Qualification
Required
Eight (8) years of related experience or equivalent combination of experience and education
Three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Computer keyboarding, travel as required
Hearing, vision and talking
Preferred
Bachelor's degree from an accredited college or university
Colleague to pursue CPCU, AIC and/or ARM or other related designation
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase