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Accenture · 3 days ago

Home Equity Loan Processor

United States

Full-time

Remote

Entry Level

$23.13/hr - $48.13/hr

2+ years exp

Accenture is a global professional services company, and they are seeking a Home Equity Loan Processor. The role involves managing a pipeline of loan applications, ensuring quality and timely communication with customers, and maintaining service standards.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Manage a large pipeline of applications while meeting required service level agreements

Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting

Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:

Accept incoming phone calls

Make outbound phone calls to follow up on outstanding documents and provide updates on loan status

Monitor and respond to incoming emails

Monitor and respond to incoming voicemails

Document all communication

Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Qualification

Active NMLS licenseMortgage experienceCustomer contact experienceProfessional communicationOrganizational skillsProblem solving skillsTime management skillsTeam playerSelf-starterFast-paced environment

Required

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Manage a large pipeline of applications while meeting required service level agreements

Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement

Accept incoming phone calls

Make outbound phone calls to follow up on outstanding documents and provide updates on loan status

Monitor and respond to incoming emails

Monitor and respond to incoming voicemails

Document all communication

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands

Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs

This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC, OR

Active NMLS license

Minimum of 2 years of mortgage experience

Minimum of 2 years of customer contact experience

Ability to work well in a fast-paced, multi-task environment

Self-starter that thrives in a team environment

Strong organizational, problem solving and time management skills

Professional communication both written and verbal