Replit · 1 day ago
Enterprise Account Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$140K/yr - $240K/yr
3+ years expReplit is a rapidly growing software creation platform that empowers users to build applications using natural language. They are seeking an Enterprise Account Manager to drive customer success and retention, leveraging strong communication skills and a technical background in SaaS to help clients maximize the value of Replit's platform.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInformation TechnologySoftware
Responsibilities
Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
Qualification
Required
3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Comfort with data analysis to drive customer success metrics and identify growth opportunities
Preferred
Experience with or strong interest in AI is a plus
You're an active Replit user
You've worked at an early-stage startup or in developer tools
Experience with rapid prototyping, product development workflows, or business process automation
Background in customer success at companies serving technical or semi-technical user bases
Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)
Benefits
401(k) Program
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonoumous Work Environement
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities
Company
Replit
Replit is the most secure agentic platform for production-ready apps.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$472.02MKey Investors
Prysm CapitalCraft VenturesAndreessen Horowitz
2025-07-30Series C· $250M
2023-11-06Series B· $20M
2023-04-25Series B· $97.4M
Leadership Team
Amjad Masad
CEO
Faris Masad
CO-founder and Engineer
Recent News
2025-12-25
Company data provided by crunchbase