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Conversion Capital · 22 hours ago

Technical Support Agent (Onsite Overnight)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

Conversion Capital is focused on accelerating the transition to clean energy through innovative solutions. The Entry-Level Technical Support Agent will be the first point of contact for customers facing technical issues with Booster Fuels' hardware and software, requiring strong communication skills and a problem-solving approach to provide excellent customer service.

Financial ServicesInformation Technology

Responsibilities

Provide initial technical support to customers via phone, email, and in-app chat

Gather detailed information from customers regarding their technical issues, including name, company, contact information, and a clear description of the problem

Accurately categorize incoming issues as technical (hardware or app related), platform (website or "how-to" questions), or back-end (engineering attention required)

Troubleshoot technical issues related to BOS hardware and the BOS Deliver app

Escalate unresolved technical issues to next-level support or the IT team as needed

Create and manage support tickets in Zendesk for all customer interactions, including bug reporting and escalation

Ensure clear and consistent communication with customers throughout the troubleshooting and resolution process

Maintain a high level of customer satisfaction, aiming to provide "white glove service"

Qualification

Technical troubleshootingZendeskCommunication skillsProblem-solvingCustomer serviceIOT familiarityAndroid experienceIOS experienceTeamworkAttention to detailActive listening