Jobs via Dice ยท 3 days ago
Rep. I, Customer Support
Bethlehem, PA
Full-time
Hybrid
Mid Level
3+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Rep. I, Customer Support for their client, Sunrise Systems, Inc. In this role, you will serve as a key contact for customers, ensuring their satisfaction through effective order processing and support.
Computer Software
Responsibilities
Work with all levels of customers to assist them with their request for clients products
Process transactions including Sales Orders with attention to detail and very high accuracy rate
Maintain CRM system with accurate information
Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests
Follow up on all transactions to ensure your customer's request is fulfilled in timely manner
Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues
Provide professional phone support on incoming and outgoing calls with customer centricity
Meet personal/customer service team KPIs on daily/weekly/monthly basis
Ability to work independently and problem solve
Work on special projects as necessary
Qualification
Required
Excellent customer service skills with enthusiasm and tact both in writing and over the phone
Ability to multitask, organize and prioritize tasks
Familiarity with ERP and CRM systems and practices
Strong knowledge of Microsoft Outlook Applications
Strong work ethic and attention to detail
Positive outlook with the ability to promote teamwork and good working relationships
High school diploma or GED equivalent required
3 5 years in a business environment. Previous customer service experience preferred
Preferred
SAP ERP and Salesforce CRM system knowledge
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase