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MBRAUN · 1 week ago

Field Service Technician - CA

California, United States

Full-time

Onsite

New Grad, Entry Level

$70K/yr - $100K/yr

MBRAUN Incorporated is a leading manufacturer of high-end technology solutions located in Stratham, New Hampshire. They are currently seeking a full-time Service Technician in California to install and service their products, providing customer support and maintaining professional relationships with clients.

Industrial DesignIndustrial EngineeringManufacturingMechanical DesignMechanical Engineering

Responsibilities

Installing new systems at customer sites and training users on system operation

Maintaining and repairing existing systems and troubleshooting problems

Effectively performing customer technical support functions onsite and remotely

Establishing and maintaining professional working relations with customers

Promptly and courteously resolving questions, requests, and problems

Creating customer quotes for spare parts and service

Maintaining the Company’s professional reputation by providing superior customer service

Completing required documentation including installation reports, expense reports, and travel approval forms

Qualification

Mechanical skillsElectrical skillsCustomer serviceMS OfficeTroubleshootingOrganizational skillsAttention to detailWritten communicationVerbal communication

Required

Proficiency with MS Office (Word, Excel, and Outlook) required

Travel in California and the surrounding area required. Travel throughout the U.S. and Canada as needed

Travel approximately 75-80% of the time

Must be able to lift 50lbs regularly

Should have strong mechanical, electrical and training skills

Must have strong organizational skills and attention to detail

Will be able to troubleshoot and resolve uncommon problems

Must be customer oriented and must be able to conduct themselves in a professional and courteous manner with customers and end users as well as other M. Braun employees

Must have excellent written and verbal communication skills and the ability to maintain accurate records

Must be self-motivated with the ability to work efficiently under minimal supervision

High School Diploma; additional technical training or relevant experience is required

Physical Requirement: Balancing; climbing; bending; stooping; crawling; some light, moderate, heavy lifting and carrying; must have fine motor skills; be able to grasp small items; kneeling; pushing; reaching above shoulder; pulling hand over hand; ability to do a repetitive motion; and the ability to sit, stand and walk for most of the day. Mobility requirement enough to move around the production area safely and various types of customer locations

Visual Requirement: Must be able to visually read documents, read from a computer screen, see system details

Hearing Requirement: Must be able to hear and speak on the phone and in person to convey information. Must be able to identify hazard sounds and be aware of the environment on the production floor/customer sites for safety

Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics

Preferred

Knowledge of Adobe Acrobat a plus, but not required

Working knowledge of control systems and PLC's. Ability to program PLC's is not required

Experience with vacuum systems

Experience with gas and fluid systems

Experience with temperature control (heating and cooling)

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term and long-term disability

Flexible spending account

Paid Time Off

Holidays

Floating Holidays

Volunteer Time

Company

MBRAUN

MBRAUN designs and manufactures the most advanced, highest quality inert atmosphere gloveboxes, isolators, gas purifiers, solvent purification systems, thin film deposition equipment, evaporators and vacuum chambers available on the market today.

Founded in 1976