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Famous Supply · 2 days ago

Customer Service Manager

Newark, OH

Full-time

Onsite

Mid Level

Famous Supply is a family-owned wholesale distributor committed to serving contractors, builders, and remodelers in various segments. The Customer Service Manager is responsible for ensuring a great customer experience, leading a team, managing daily operations, and driving sales while also performing warehousing responsibilities.

Heating Ventilation and Air Conditioning (HVAC)Real Estate

Responsibilities

Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped

Ensure the branch meets sales targets and establishes strong relationships with customers

Provide next level customer service

Monitor warehouse inventory levels, the reordering of items, and transaction record keeping

Oversee the work of branch associates, ensuring they are properly trained

Order Entry for Walk-in business

Attention to detail to ensure warehouse tasks are done accurately

Qualification

Management experienceCustomer Service experienceSales experienceDistribution experienceHVAC knowledgeForklift experienceRF Scanners experienceWarehouse experience