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ACV Auctions · 1 week ago

Account Support Representative 11:30a-8p

Buffalo, NY

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

ACV Auctions is a technology company transforming the automotive industry by providing innovative solutions for dealers to buy and sell cars online. The Account Support Representative will assist customers by answering inquiries and resolving issues through inbound and outbound communications, all while supporting a collaborative team environment.

AppsAutomotiveMarketplaceMobile Apps

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Receive inbound calls from ACV customers

Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools

Perform outbound calls to ACV customers as needed to resolve issues

Document activities, strategies and efforts within Salesforce

Provide pre- and post-sales support to customers to ensure consistent repeat business

Meet or exceed SLA’s to issue resolutions

Understand ACV policies and procedures

Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration

Present current ACV offerings, products, services and newest features to promote business

Communicate with business owners and decision makers in a professional and courteous manner

Meet or exceed all goals and KPIs set by management and the department

Perform additional duties as assigned

Qualification

Customer service experienceSalesforceGSuiteMicrosoft OfficeFluent SpanishAnalytical thinkingWritten communicationOral communicationTime managementTeam player

Required

Ability to read, write, speak, and understand English

High School Diploma or equivalent required

1 years administrative or customer service experience

Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you

Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role

Ability to be self-motivated and able to work independently

Adapt quickly to shifting priorities and assist others during the process

Understanding of systems, CRMs, GSuite and Microsoft Office

Must be able to remain in a stationary position for 50% or more of the work day

Ability to use computer, including typing, navigating software applications, and using a mouse or track pad

Able to push, pull, lift, or move up to 25 lbs. as needed

Analytical thinking and problem-solving ability

Written and oral communication ability

Ability to communicate and effectively exchange information

Ability to view and interpret information displayed on monitor(s), device screen(s), or physical mediums

Ability to work in an open-office space for a majority of the time

Travel may be required as needed

Preferred

Fluent Spanish a plus

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)

Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.